DESCRIPTION
Departure 1. Upon discharge from hospital admission, Attending Nurses will work with Customer Advocate O cers assigned as Service Coordinators, International Operations or Expatriate Liaison team or Arabic IPD Case Management to communicate with patient regarding self-care and prepare necessary documents for travel back and continuation of care in country of origin. International Operations O cers or Expatriate Liaison O cers or Arabic IPD Case Management will assist nursing team in explaining the contents in the discharge packet in patient’s language of choice. MCO Coordination Physician and Medical Transportation Team will provide assistance upon request to the medical care team for the transferring of the patient to another hospital in the family-of-origin. 2. After discharge from the hospital, the nursing team will do a telephone follow-up with English-speaking patients. International Operations O cers or Arabic IPD Case Management and/or Voice of Customer sta will do a telephone follow-up and for satisfaction survey for other foreign-speaking patients.
For your current stay with us, your patient advocate would be
International Operations Team +66 (0) 2011 5958 +66 (0) 2011 5959 info@bumrungrad.com Monday - Sunday 08.00 am - 6.00 pm
Coordination Physician/Consultant +66 (0) 2066 8888 info@bumrungrad.com Monday - Friday 08.00 am - 5.00 pm
Expatriate Liaison Center
+66 (0) 2011 3081 (Building A) +66 (0) 2011 2478 (Building B) expatliaison@bumrungrad.com Monday - Sunday 08.00 am - 6.00 pm
Arabic IPD Case Management +66 (0) 2011 3067 arabicipdcasemanagement@bumrungrad.com Monday - Sunday 24 hrs.
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