Patient’s Rights and Responsibilities
Patient’s Rights We can provide better medical care when you and your family work together as partners with our sta . While it is our responsibility to advise you of your rights as a patient; you also have responsibilities in your treatment and care. We urge you to ask questions, cooperate, and be proactive in the medical care plan. If you have questions or concerns, please discuss with any sta member or manager. While you are in our hospital, you have certain rights as a patient: 1. Patients have fundamental rights to get medical care from healthcare professionals without discrimination as stated in the constitution. 2. Patients have the rights to receive truthful and adequate information about the illness, investigation, treatment, as well as benefits and risks from healthcare professionals in an appropriate language before making a decision to consent except in a case of emergency and life-threatening conditions. 3. Patients with life-threatening conditions have the rights to receive immediate medical attention from healthcare professionals without the need to request for help. 4. Patients have the rights to know name and profession of the responsible healthcare providers. 5. Patients have the rights to ask for an opinion of other healthcare professionals and have the rights to request for a change to other healthcare professionals or medical facility that comply with the terms and conditions of respective health insurance.
6. Patients have the rights to confidentiality of medical information except when a consent is provided or when the information is required by healthcare professionals to provide direct medical benefits. 7. Patients have the rights to be completely informed before making a decision to participate in human subject research. 8. Patients have the rights to make a request for information in their medical record that comply with hospital rules and regulations as long as the request does not violate the rights of others. 9. A parent or legal guardian may exercise the rights on behalf of the patient who is under 18 years old or physically or mentally incompetent. If you have questions, concerns, or comments Please contact us in one of the following channels: 1. Tell our staff directly (attending nurse or physician). 2. Write your comments in “Care to Share” topic in BH Application. 3. Call our Contact Center (dial “00” for internal hospital line or 0-2066-8888 from outside). 4. Send us an e-mail to: patientexperience@bumrungrad.com
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