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Patient Advocacy

It’s been proven that when patients have a good relationship with their health care provider, they are healthier and have lower health care costs. That’s because the better your doctor knows you and is aware of factors that might aect your health, the more likely diseases can be prevented or caught early, treatment can be more personalized, and the risks involved can be lowered eectively. For International patients, the cultural and language barriers may impede this goal considerably. In providing you with patient advocacy service, Bumrungrad is highly committed in supporting your care. Our patient advocacy team stays in touch with you throughout your visit in Bumrungrad and once you leave for home, touching points with you through phone calls, emails, and other checkpoints to ensure that your needs are met and your concerns are well acknowledged and acted upon. Bumrungrad International Hospital combines teamwork and technology to improve your care and experiences with your health care providers. We do this by providing patient advocacy service which includes the following attributes: Patient-centered: Medical decisions are made in partnership with you, your physicians and your family, and supported by information, education and resources.

Comprehensive: Your care is handled by a team of physicians, nurses and specialists who look holistically at your physical and mental health needs. Coordinated: Your care is coordinated across all aspects of the health care system, including specialty care, hospitals, community services and supports. Accessible: Delivers accessible services with access to "after hours" care, a 24/7 alternative methods of communication with your care team, such as email, social application, telemedicine consultation, and telephone care. Committed to quality and safety: We are committed to providing your medical care to the highest quality with your safety as top priority. We will ensure you are provided with all the necessary information you need to make informed decisions about your health. Non violence in hospital: We aims not to have violence behavioral and we also provide a positive, supportive, discrimination-free hospital environment.